Your Privacy Fully Secured

Welcome to je999. This Privacy Policy ("Policy") describes how je999 collects, uses, stores, and protects your personal information. By using the je999 platform, you confirm that you have read and fully accepted this Privacy Policy. We believe that transparency and trustworthiness are the foundation of a healthy relationship between a platform and its users. This Policy has therefore been written in plain, easy-to-understand language.

Je999 collects two types of information from you — data you provide directly and data collected automatically. Details are outlined below:

Directly Provided Information:

• At registration: full name, date of birth, email address, mobile number, and password.
• During identity verification: a copy of your national ID, passport, or other government-issued identification.
• At the time of payment: mobile banking number (bKash, Nagad, Rocket) or bank account details.
• When contacting Customer Support: message content and any attached files.
• During profile updates: address, occupation, and other optional details.

Automatically Collected Information:

• IP address and device identification information.
• Browser type, operating system, and device type.
• Activity logs from your je999 account (login times, game history, transaction records).
• Information collected through cookies and similar tracking technologies.

Je999 uses your information only for the legitimate purposes listed below. We never use your data for any other purpose without your consent:

• Account Management: To create, maintain, and secure your je999 account.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To respond to your enquiries and complaints and to resolve issues.
• Security & Fraud Prevention: To prevent unauthorised access, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulatory authority directives.
• Service Improvement: To analyse user experience and improve je999's products and services.
• Promotional Communications: To send you offers and bonus information with your consent.

Je999 retains your personal information for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: A minimum of 7 years in accordance with international financial regulations.
• KYC Documents: 5–10 years as required by legal obligations.
• Customer Support Records: Up to 2 years after the issue is resolved.
• Marketing Preferences: Until you opt out.

Once the designated retention period expires, je999 will securely delete or anonymize your data. All your information is stored on secure servers and backed up on a regular basis.

Je999 does not generally share your personal information with third parties. However, data may be shared in the limited circumstances below:

• Payment Provider: Necessary information is shared with Bkash, Nagad, Rocket, or your bank to process transactions.
• Law Enforcement: Providing information under a court order or government directive is a legal obligation.
• Regulatory Authority: Information is provided as required for audits or investigations by the licensing authority.
• Technology Partner: Limited data is shared with technology providers that operate the je999 platform, under strict confidentiality agreements.

The je999 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions, ensure security, and operate the platform's core functions. These cannot be disabled.
• Functional Cookies: To remember your language preferences, layout settings, and other customisations.
• Analytics Cookies: To understand which parts of the je999 platform are most used and to improve our services.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some features on je999.

Je999 gives you full control over your personal information. You have the following rights:

To exercise these rights, please contact je999 Customer Support. We will respond to your request within 30 days.

Je999 protects your data using the highest industry-standard security technologies. Our security infrastructure is described below:

• AES-256 Encryption: All stored data is protected with military-grade encryption.
• SSL/TLS Protocol: All data transferred between your device and our servers is fully encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: To prevent unauthorised access and cyber attacks.
• Regular Security Audits: Regular testing conducted by independent cybersecurity experts.
• Staff Training: All je999 staff receive regular training on data protection.

Je999 is an 18+ platform. We do not knowingly collect information from anyone under 18. Age is verified at registration, and any account identified as belonging to a minor is immediately suspended.

If you believe a minor has registered on je999, please contact our customer support immediately. We will take prompt action.

The je999 platform integrates certain third-party services (such as payment gateways and game providers). These services operate under their own privacy policies, and je999 is not responsible for their data practices.

• Payment gateway providers adhere to their own security standards.
• Game software providers process only gameplay-related data.
• je999 maintains strict confidentiality agreements with all its partners.

We recommend reading the privacy policy of any third-party service before using it.

Je999 reserves the right to update this Privacy Policy at any time. When changes are made:

• Users will be notified by email or via the platform prior to any significant changes.
• The updated policy will be reflected in the "Last Updated" date at the top of the page.
• Continued use of je999 after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to je999 Customer Support. Our data protection team is ready to address all your inquiries.

• Live Chat: 24/7 live chat support is available on the je999 platform.
• Email: [email protected] — responses are typically provided within 24–48 hours.
• Response Time: Data rights requests are responded to within a maximum of 30 days.